Complaint Handling Procedure
LAST UPDATED: October, 2024.
At Solidus Capital, we are committed to providing exceptional service. If you have a concern or complaint about our services, we want to ensure that your issue is addressed promptly and fairly.
Step 1: Filing a Complaint
If you have a concern, please contact us through one of the following methods:
Your complaint should include the following information:
Step 2: Acknowledgement
Upon receipt of your complaint, we will:
Step 3: Review and Investigation
Our team will thoroughly review your complaint. During this process, we may:
We strive to complete our investigation within 30 business days. If more time is required, we will inform you of the reasons for the delay and provide an updated timeline.
Step 4: Resolution
Once the investigation is completed, we will:
Confidentiality and Data Protection
Your privacy is important to us. All complaints will be handled in accordance with our Privacy Policy and applicable data protection laws.
A unique mix of Private Wealth veterans and Digital Asset Authorities in the Ecosystem
10 years of experience
We are committed on offering access to Digital Assets through a regulated and transparent legal framework.
We abide and comply with TradFi Private Wealth Multi-Provider Relationships
Become A ClientWhile providing a frictionless single-point-of-access that enables their net-worth exposure to this emerging asset class
Education > Assessment >trust > Wealth services > Diversification
operating since 2012
We are committed on offering access to Digital Assets through a regulated and transparent legal framework.
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THE PRODUCTS AND SERVICES OF SOLIDUS CAPITAL ARE NOT FDIC-INSURED NOR GOVERNMENT INSURED. NO BANK GUARANTEE.
The information contained in this Website is intended to be general background information on Solidus Capital (the “Company”) and its products and services provided through its affiliates: SolCap Services LLC, Solidus Advisors Ltd, Liquid Swiss GmbH, Liquid Arg S.A. and Liquid Latam Ltd (FinCEN, Florida´s OFR, Delaware Office of The State Bank Commissioner, SRO VQF, PSAV CNV and BVI´s FSC). The information is supplied in summary form, so no representation or warranty is given in any form. Also, it is not intended to be relied upon as advice to investors or potential investors, who should consider seeking independent professional advice. Local laws and regulations applicable to specific Solidus affiliates may restrict eligible clients and services or impose additional requirements. For entity and jurisdiction specific restrictions, please read the Full Disclaimer. Please note that Solidus does not accept certain customers. To maintain our strong reputation in the market and ensure a robust compliant marketplace and due to local regulatory restrictions, Solidus Capital and its related entities (including but not limited to Liquid Latam Ltd, Liquid ARG SA, Liquid Swiss GmbH, SolCap Services LLC) decided to not seek nor accept customers from certain jurisdictions including, but not limited to, Democratic People’s Republic of Korea, Iran, Myanmar, Cameroon, Democratic Republic of Congo, Jamaica, Kenya, Mali, Mozambique, Namibia, South Sudan, Syria, Tanzania, Vietnam and Yemen. Additionally, due to MiCA Regulations, we do not have nor seek relationships with clients located in the European Union.
We cooperate with governments and respect regulations and comply with applicable regulations. As good corporate citizens, we may be asked for information from law enforcement authorities and will assist if permissible by law as law enforcement conduct investigations to pursue and thwart illicit activity.This Website has been created for informational purposes and is not intended to (a) constitute legal, tax, or financial advice, (b) create a client relationship, or (c) be advertising or a solicitation of any type. If you have questions about whether you are a tax resident in a particular country, please contact your tax advisor or visit the AEOI - OECD portal for country information on tax residence.
© SolCap, Ltd. All rights reserved 2024. Click For the Full Disclaimer.
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